Shipping Policy
Effective Date: [Insert Effective Date]
This Shipping Policy explains how orders placed through www.phirse.world are processed, dispatched, shipped, tracked, and delivered.
This Policy applies to all orders placed through the PHIRSE website and should be read together with the PHIRSE Return & Exchange Policy and Terms & Conditions.
1. Definitions
The following terms are used throughout this Shipping Policy:
- Company / PHIRSE: PHIRSE, a business engaged in the online sale of shirts, T-shirts, and related apparel products.
- Customer: Any individual who places an order through the PHIRSE website.
- Order: A confirmed request for one or more products placed through the PHIRSE website.
- Processing: The period required to verify, prepare, quality-check, and package an order before dispatch.
- Dispatch: The handover of a packaged order to the designated shipping or courier partner.
- Delivery: The successful delivery of an order to the address provided by the Customer.
- Shipping Partner: The third-party courier, logistics provider, aggregator, or delivery service engaged by PHIRSE to facilitate delivery.
- Working Days: Days other than Sundays and public holidays, unless otherwise communicated by PHIRSE.
- RTO / Return to Origin: The process through which an undelivered shipment is returned to PHIRSE.
- Force Majeure Event: An event beyond the reasonable control of PHIRSE that affects processing, dispatch, or delivery.
2. Order Processing
2.1 Order Confirmation
Upon successful placement of an order, the Customer will receive an order confirmation through the email address or contact details provided during checkout.
An order may remain subject to payment verification, inventory availability, and internal order validation.
2.2 Processing Time
PHIRSE generally processes orders within 48 working hours after successful order placement and payment confirmation.
Processing time includes order verification, product preparation, quality checking, and packaging. Processing time is separate from the delivery timeline.
2.3 Order Cancellation
Customers may request cancellation of an order before dispatch. Cancellation requests may be submitted through reach@phirse.world or +91 86048 60446 .
Once an order has been dispatched, cancellation may no longer be possible. If cancellation is requested after dispatch, PHIRSE may process the request in accordance with the applicable return and delivery process.
2.4 Product Availability
All products are subject to availability. If a purchased product becomes unavailable after an order has been placed, PHIRSE will notify the Customer and provide an appropriate resolution, including a refund where applicable.
3. Shipping and Delivery
3.1 Domestic Shipping
PHIRSE provides shipping within India. Domestic shipping is free of charge on all orders.
3.2 Domestic Delivery Timeline
Orders are generally delivered within 2–4 business days after dispatch.
The delivery estimate does not include the initial 48 working hours of order processing. Accordingly, the overall delivery period may generally be approximately 3–6 business days from order placement, subject to circumstances affecting delivery.
3.3 International Shipping
PHIRSE also offers international shipping. International delivery timelines may vary depending on destination, customs clearance, courier availability, local regulations, and other logistical factors.
Applicable international shipping charges, if any, will be communicated at checkout.
Customers receiving international shipments may be responsible for customs duties, import taxes, local levies, or other charges imposed by the destination country.
3.4 Delivery Estimates
All delivery timelines are estimates and are not guaranteed delivery dates. Delivery may be affected by courier delays, weather conditions, public holidays, remote or difficult-to-service locations, customs clearance, incorrect or incomplete addresses, transportation disruptions, government restrictions, force majeure events, or other circumstances outside PHIRSE’s reasonable control.
4. Tracking
Once an order has been dispatched, PHIRSE or its shipping partner will provide applicable shipment tracking information to the Customer.
Customers are encouraged to monitor their shipment using the tracking information provided.
Where a shipment experiences an unusual delay, the Customer may contact PHIRSE at reach@phirse.world or +91 86048 60446 . PHIRSE will make reasonable efforts to assist the Customer in coordinating with the relevant shipping partner.
5. Shipping Charges
5.1 Domestic Orders
Domestic shipping is free on all orders.
5.2 International Orders
International shipping charges, where applicable, will be displayed at checkout or communicated to the Customer before completion of the order.
Any customs duties, import taxes, or destination-country charges are the responsibility of the Customer unless otherwise expressly stated by PHIRSE.
5.3 Refund of Shipping Charges
Where a shipping charge has been paid by the Customer and a refund is otherwise applicable under the PHIRSE Return & Exchange Policy, the applicable shipping amount may be refunded in accordance with the circumstances of the order.
6. Return to Origin (RTO)
If an order cannot be delivered and is returned to PHIRSE, the Customer may contact PHIRSE to request a resolution.
Where delivery information, including the shipping address or other relevant details, needs to be corrected, details may be changed on request, subject to the shipment status and feasibility of the requested change.
6.1 Re-shipping
Where an order is returned to PHIRSE and re-shipment is required, PHIRSE will bear the cost of re-shipping.
Customers should provide accurate and complete delivery information to avoid unnecessary delivery attempts or delays.
7. Failed Delivery
A delivery may fail because of an incorrect or incomplete address, Customer unavailability, recipient refusal, failure to respond to delivery attempts, address or contact information requiring correction, or courier service limitations.
Customers should contact PHIRSE as soon as possible if delivery details need to be corrected. PHIRSE will make reasonable efforts to assist with changes to delivery information, subject to the status and feasibility of the shipment.
8. Lost, Damaged or Tampered Packages
Customers should promptly notify PHIRSE if an order is received in a damaged, visibly tampered, or otherwise irregular condition.
PHIRSE may coordinate with its shipping partner and investigate the issue before determining the appropriate resolution.
9. Return Shipping
- Return pickup will be arranged by PHIRSE.
- Return shipping will be paid by PHIRSE.
- Where PHIRSE has shipped the wrong product, PHIRSE will bear the applicable shipping cost.
- Eligible size exchanges and other approved exchanges will be processed according to the Return & Exchange Policy.
10. Force Majeure
PHIRSE shall not be responsible for delays or failures in processing, dispatch, or delivery caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, strikes, transportation disruptions, governmental restrictions, public emergencies, technical failures, courier disruptions, or other events outside PHIRSE’s reasonable control.
In such circumstances, delivery timelines may be extended.
11. Customer Support
PHIRSE
Email: reach@phirse.world
Phone / WhatsApp: +91 86048 60446
Support Hours: 10:00 AM – 6:00 PM
PHIRSE will endeavour to respond to customer queries within a reasonable period.
12. Address
PHIRSE, 59/2/24, SITE-IV, Industrial Estate, Sahibabad, Delhi NCR, Sahibabad, Uttar Pradesh – 201010, India
13. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the applicable laws of India.
14. Policy Updates
PHIRSE reserves the right to update or modify this Shipping Policy from time to time. Any updated version will become effective upon publication on the PHIRSE website unless otherwise stated.
15. Acknowledgement
By placing an order through www.phirse.world, the Customer acknowledges that they have read and understood this Shipping Policy and agree to be bound by its applicable terms.