Refund Policy
Effective Date: [Insert Effective Date]
This Refund Policy applies to eligible purchases of PHIRSE shirts, T-shirts, and other apparel products sold through the PHIRSE website.
1. Refund Eligibility
Refunds may be provided where a return is approved in accordance with the applicable PHIRSE Return & Exchange Policy.
Customers should ensure that the product satisfies all applicable return conditions before requesting a refund.
2. Return Window
Customers may request a return within 7 days of delivery of the order. Requests received after the applicable 7-day period may not be accepted unless PHIRSE determines otherwise.
3. Conditions for Refund
To qualify for a refund, the returned product must:
- Be unworn
- Be unwashed
- Have all original tags attached
- Be returned with its original packaging
- Be accompanied by the invoice
- Be in its original condition
4. Refund Processing
Where a refund is approved, PHIRSE may process the refund to the original payment method used for the order.
Refund processing timelines may vary depending on the payment gateway, bank, card issuer, or financial institution. Customers should allow reasonable processing time for the refunded amount to reflect in their account.
5. Store Credit
Where applicable, PHIRSE may provide store credit as an alternative resolution.
Store credit may be issued where agreed with the Customer or where selected as an available refund option.
Details regarding validity and usage of store credit, where applicable, will be communicated at the time of issuance.
6. Wrong or Defective Products
If PHIRSE sends the wrong product to the Customer or a product is found to have a manufacturing defect attributable to PHIRSE, the Customer should contact PHIRSE within the applicable 7-day window.
PHIRSE will review the complaint and, where the issue is verified, provide an appropriate resolution, which may include replacement, exchange, or refund.
7. Return Shipping Cost
For eligible returns and exchanges, PHIRSE will bear the return shipping cost. Where PHIRSE has shipped the wrong product, PHIRSE will also bear the applicable shipping cost associated with correcting the error.
8. Shipping Refunds
Where a refund is approved and the applicable shipping amount was paid by the Customer, shipping charges may be refunded in accordance with the circumstances of the order and the applicable PHIRSE policy.
For PHIRSE domestic orders where shipping is provided free of charge, there is no separately paid domestic shipping charge to refund.
9. Non-Eligible Refunds
A refund may not be approved where:
- The product has been worn.
- The product has been washed.
- Original tags have been removed.
- Original packaging is missing or materially damaged.
- The invoice or order details cannot be verified.
- The product shows signs of misuse, damage, alteration, or excessive wear.
- The request is made after the applicable 7-day period.
- The product is a clearance product.
- The product is a custom product.
10. Product Inspection
Returned products may be inspected by PHIRSE before a refund is approved. Inspection may verify product condition, tags, packaging, signs of use or washing, product authenticity, and invoice/order details.
11. How to Request a Refund
Customers may initiate a return or refund request by contacting reach@phirse.world or +91 86048 60446 .
The Customer should provide the order number, registered name, registered email/phone number, product name, reason for return/refund, and any relevant photographs or information requested by PHIRSE.
Customer Support
PHIRSE
Email: reach@phirse.world
Phone / WhatsApp: +91 86048 60446
Support Hours: 10:00 AM – 6:00 PM
Address
PHIRSE, 59/2/24, SITE-IV, Industrial Estate, Sahibabad, Delhi NCR, Sahibabad, Uttar Pradesh – 201010, India
Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Policy Modifications
PHIRSE reserves the right to modify or update this Refund Policy from time to time. Any revised policy will be published on the PHIRSE website and will apply from the effective date specified therein.