Return & Exchange Policy

1. Return and Exchange Window

Customers may request a return or exchange within 7 days of delivery of the order. Requests received after the applicable 7-day period may not be accepted unless PHIRSE determines otherwise.

2. Returns

PHIRSE accepts returns for eligible products within the 7-day return window. Returns may be requested for reasons including change of mind, size-related concerns, product-related issues, and other eligible reasons accepted by PHIRSE. All return requests remain subject to the conditions set out in this Policy.

3. Exchanges

PHIRSE allows eligible exchanges within 7 days of delivery. Customers may request a size exchange, exchange for a different eligible product, or exchange due to an eligible product issue. A Customer is permitted one exchange per order/product. All exchanges are subject to product availability.

4. Change of Mind

PHIRSE accepts returns or exchanges due to a change of mind, provided that the product satisfies all applicable return conditions. The product must remain unused and in its original condition.

5. Return Conditions

To qualify for a return or exchange, the product must:

• Be unworn
• Be unwashed
• Have all original tags attached
• Be returned with its original packaging
• Be accompanied by the invoice
• Be in its original condition

6. Sale Products

Products purchased during a sale remain eligible for return or exchange, subject to the terms and conditions of this Policy. The standard 7-day return/exchange window applies unless a specific promotional offer expressly states otherwise.

7. Clearance Products

Clearance products are not eligible for return or exchange. Customers are advised to carefully review product details, sizing, and other information before purchasing clearance products.

8. Custom Products

Custom-made or customized products are not eligible for return or exchange, except where required under applicable law or where the product has been incorrectly supplied or is defective due to an issue attributable to PHIRSE.

9. Return Pickup

For approved returns, PHIRSE will arrange the return pickup through its designated logistics partner, subject to serviceability. The Customer should ensure that the product is properly packed and ready for collection.

10. Return Shipping Cost

For eligible returns and exchanges, PHIRSE will bear the return shipping cost. Where PHIRSE has shipped the wrong product, PHIRSE will also bear the applicable shipping cost associated with correcting the error.

11. Wrong or Defective Product

If PHIRSE sends the wrong product to the Customer or a product is found to have a manufacturing defect attributable to PHIRSE, the Customer should contact PHIRSE within the applicable 7-day window.

PHIRSE will review the complaint and, where the issue is verified, provide an appropriate resolution, which may include replacement, exchange, or refund. The applicable return shipping cost will be borne by PHIRSE.

12. Refunds

Where a refund is approved, PHIRSE may process the refund to the original payment method used for the order.

Refund processing timelines may vary depending on the payment gateway, bank, card issuer, or financial institution. Customers should allow reasonable processing time for the refunded amount to reflect in their account.

13. Store Credit

Where applicable, PHIRSE may provide store credit as an alternative resolution. Store credit may be issued where agreed with the Customer or where selected as an available refund option.

Details regarding validity and usage of store credit, where applicable, will be communicated at the time of issuance.

14. Exchange for a Different Product

Customers may request an exchange for a different eligible product, subject to availability, compliance with the 7-day exchange window, the returned product meeting all return conditions, and the Customer having not previously used their permitted exchange for the same order/product.

Where the replacement product has a different value, PHIRSE may communicate the applicable price difference or refund adjustment before processing the exchange.

15. Product Inspection

Returned products may be inspected by PHIRSE before a refund or exchange is approved. Inspection may verify product condition, tags, packaging, signs of use or washing, product authenticity, and invoice/order details.

Approval of a return or exchange is subject to the product meeting the conditions of this Policy.

16. Non-Eligible Returns

• The product has been worn.
• The product has been washed.
• Original tags have been removed.
• Original packaging is missing or materially damaged.
• The invoice/order details cannot be verified.
• The product shows signs of misuse, damage, alteration, or excessive wear.
• The request is made after the applicable 7-day period.
• The product is a clearance product.
• The product is a custom product.

17. How to Request a Return or Exchange

Customers may initiate a return or exchange by contacting reach@phirse.world or +91 86048 60446.

The Customer should provide the order number, registered name, registered email/phone number, product name, reason for return/exchange, and any relevant photographs or information requested by PHIRSE.

PHIRSE will review the request and communicate the next steps.

18. Order Cancellation

Customers may request cancellation before dispatch. Cancellation requests should be made as soon as possible through PHIRSE customer support.

Once an order has been dispatched, cancellation may no longer be possible and the Customer may instead need to follow the applicable return process.

19. RTO and Re-shipping

If an order is returned to PHIRSE due to unsuccessful delivery, the Customer may contact PHIRSE to request re-shipment.

Delivery details may be changed on request, subject to feasibility. Where re-shipment is approved following an RTO, PHIRSE will bear the re-shipping cost.

20. Shipping Refunds

Where a refund is approved and the applicable shipping amount was paid by the Customer, shipping charges may be refunded in accordance with the circumstances of the order and the applicable PHIRSE policy.

For PHIRSE domestic orders where shipping is provided free of charge, there is no separately paid domestic shipping charge to refund.

23. Governing Law

This Return & Exchange Policy shall be governed by and interpreted in accordance with the applicable laws of India.

24. Policy Modifications

PHIRSE reserves the right to modify or update this Return & Exchange Policy from time to time. Any revised policy will be published on the PHIRSE website and will apply from the effective date specified therein.

25. Acknowledgement

By purchasing products through www.phirse.world, the Customer acknowledges that they have read, understood, and agreed to this Return & Exchange Policy.