Frequently asked questions
PHIRSE is an apparel brand offering shirts, T-shirts, and other clothing products through our website.
You can shop directly through our official website: www.phirse.world
PHIRSE is based in Uttar Pradesh, India.
Simply browse our website, select your preferred product and size, add it to your cart, and complete the checkout process. Once your order is successfully placed, you will receive an order confirmation.
Orders are generally processed within 48 working hours after successful order placement and payment confirmation.
For orders within India, delivery generally takes 2–4 business days after dispatch. Please note that the processing period of up to 48 working hours is separate from the delivery timeline.
Yes. Domestic shipping within India is free on all orders.
Yes, PHIRSE offers international shipping. International shipping charges and applicable delivery details will be communicated at checkout. Customs duties, import taxes, or other destination-country charges may apply to international orders.
Once your order has been dispatched, you will receive applicable tracking information from PHIRSE or our shipping partner. You can use the tracking information to check the status of your shipment.
You can contact us as soon as possible if you need to change your delivery details. Changes may be possible depending on the current status of your shipment and the feasibility of the requested change. Email: reach@phirse.world | WhatsApp/Phone: +91 86048 60446
Yes. You can request cancellation before your order is dispatched. Please contact us as soon as possible after placing your order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.
You can request a return or exchange within 7 days of delivery.
Yes. PHIRSE accepts eligible returns within the 7-day return window. Returns are also accepted for change of mind, provided the product meets our return conditions.
Yes. We offer exchanges within 7 days of delivery, subject to product availability and our exchange conditions.
Yes. Size exchanges are allowed within the 7-day exchange window.
Yes. You may request an exchange for another eligible product, subject to availability.
You are allowed one exchange per order/product.
No. For eligible returns and exchanges, PHIRSE bears the return shipping cost and arranges the return pickup.
No. An unboxing video is not required for a return or exchange.
The product must be unworn, unwashed, in its original condition, with all original tags attached, with the original packaging, and accompanied by the invoice. Products that do not meet these conditions may not be accepted.
Yes. PHIRSE allows change-of-mind returns, provided the product meets all return conditions and the request is made within 7 days of delivery.
Yes. Sale products are eligible for return or exchange, subject to the terms of our Return & Exchange Policy.
No. Clearance products are not eligible for return or exchange.
No. Custom-made or customized products are not eligible for return or exchange, except where applicable under our policy or law.
Where a refund is approved, PHIRSE may process the refund to the original payment method used for the order.
Yes. Store credit may be available as an alternative resolution, depending on the circumstances.
Once PHIRSE processes an approved refund, the time taken for the amount to appear in your account may depend on your payment gateway, bank, card issuer, or financial institution.
If PHIRSE sends you the wrong product, please contact us within 7 days of delivery. Once verified, PHIRSE will arrange an appropriate resolution and bear the applicable return shipping cost.
Please contact us within 7 days of delivery with your order details and relevant information. After review and verification, PHIRSE may provide a replacement, exchange, or refund as appropriate.
If your order cannot be delivered and is returned to PHIRSE, it may be processed as a Return to Origin (RTO). You can contact us to arrange a resolution.
Contact PHIRSE as soon as possible. Delivery details may be changed on request, depending on the shipment status and feasibility.
PHIRSE will bear the cost of re-shipping where re-shipment is approved following an RTO.
Please contact PHIRSE promptly after receiving the shipment. We may coordinate with our shipping partner and investigate the issue before determining the appropriate resolution.
You can reach us through Email: reach@phirse.world | Phone / WhatsApp: +91 86048 60446 | Support Hours: 10:00 AM – 6:00 PM
We're happy to help. Contact us at reach@phirse.world or WhatsApp/call us at +91 86048 60446, and our team will assist you during support hours.